FAQs

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Moniflo's services

Account opening

Buy and sell funds

Other investment issues

Security and data protection

Moniflo services

How do I access Moniflo?Moniflo's services

What types of services does Moniflo offer?Moniflo's services

Can I buy and sell investment funds?Moniflo's services

What types of mutual funds can I find on Moniflo?Moniflo's services

Can I buy and sell funds in different currencies?

How can I contact you for assistance?Moniflo's services

How can I file a complaint?Moniflo's services

What do I need to open an account?Open an account

Can I open more than one investment account?Account opening

Can I open a joint account?Open an account

What types of proof of residency do you accept?Account opening

All proofs of residence are in my partner's name. Are there other alternatives to proof of residence?Account opening

What documents do you accept as proof of origin of my funds?Account opening

I have received a request to update my documents or information. Why do I need to do this?Account opening

Where are the investments in my portfolio held?Security and data protection

What additional protection is offered?Security and privacy

How do I add money to my wallet?Wallet

How do I withdraw money from my Wallet?Wallet

I noticed that there are two transactions on my wallet every time I buy a fund. Can you explain to me why?Wallet

Do you offer Wallet in the app?Wallet

Is the money in my wallet protected?

I see Mangopay listed in my contract and in my bank statement. Who are they?Wallet

Do I have to take an aptitude test to get access to the app?Other investment questions

What role does Moniflo play when I place an order to buy or sell a fund?Other investment questions

Does Moniflo offer personalized investment advice?Other investment questions

What category of investment account do I have with Moniflo?Other investment questions

Is investing in funds risky?Other investment questions

How long does it take for an order to be processed?Buy and sell funds

When will I receive the dividend?Other investment questions

What are corporate actions?Other investment issues

Why am I only given an approximate investment amount when buying or selling fund shares?Buying and selling funds

When buying fund shares, why does the amount deducted from my wallet exceed the approximate investment amount shown?Buying and selling funds

When and how do I find out the confirmed price (NAV) of my investment?Buy and sell funds

Where can I see the performance of my investments?Buy and sell funds

How is the fund performance calculated?Buy and sell funds

What additional protection is provided?Security and data protection

How do you handle complaints?Moniflo's services

Account opening

What do I need to open an account?