Frequently asked questions

Some apps require users to take a suitability test that checks personal circumstances or the appropriateness of investment funds before investing.

Such tests are only required for apps or companies that offer investment advice. Since you choose your investments yourself, you don't have to fill out an aptitude test.

If you are unsure about the suitability of an investment, you should seek independent professional advice.

When we receive your order, we first transmit all the details and payment to the fund companies so that the order is placed on time. This is done daily, and we often combine orders to keep the process as cost effective as possible.

The order goes through several checks and verifications at an intermediary (our sub-custodian), and we track its progress in real time so that we can contact you in case of any problems. We also tell you the actual price (NAV) of the order in the trade confirmation.

Once a buy order is completed and the funds are in your portfolio, we make sure they are safe and handle all the administrative tasks required for your account.

Once a sell order is completed, we will make the money available in your account as soon as possible.

Although we offer a full range of services, we never provide investment or other advice or recommendations tailored to you or other users of the Moniflo app.

We do not offer personalized investment advice to the Moniflo community. Instead, we provide the tools and data you need to make investment decisions based on your personal values.

Under the MIFiD Regulation, you are classified as a "retail investor". This means that you enjoy the highest level of protection under Luxembourg law.

Unlike stocks or cryptocurrencies, each fund comes with a financial risk rating so you have a good idea of what you're getting into when you buy.

The scoring system was developed by the EU to protect customers. It is relatively easy to read. Low risk investments are for you if you are not afraid of big price fluctuations and potential bigger losses. Investments with high risk values should be made only if you can really afford to do without your money for a longer period of time and lose part or all of your initial investment.

Investing always involves a degree of uncertainty. Also, it is important to know that past gains are no guarantee of future results and that in the worst case you could lose your invested capital.

The funds we offer on our platform do not distribute dividends to investors. Instead, we offer accumulation funds that reinvest all dividends into the fund to increase the value of your share.

If you are interested in the different types of mutual funds offered on our platform, you can learn more in this FAQ: What types of investment funds can I find on Moniflo?

Corporate Actions are any events that may affect your investments in a mutual fund and may require some action on your part.

These may include events such as liquidations, mergers, stock splits, and extraordinary distributions. These are certain events that occur during the life cycle of the fund.

At Moniflo, we make sure you are informed and supported during these events so you can make informed decisions about your investments.